Terms and Conditions

Shipping

You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in Canada and the USA using the shipping method of your choice.

Turnaround

All orders will be processed within 5-7 business days.

Carriers

We deliver our orders by couriers like Canpar, FedEx, Purolator or UPS. Large orders are shipped by LTL carriers. We always strive to have the lowest shipping costs.

Most items are stocked in our Quebec office and warehouse:

Diamond Hoof Care Ltd
3855 Picard St
St-Hyacinthe, Quebec J2S 1H3
Canada

Shipping or pickup at our location in Diamond City, Alberta, is also possible for select products:

Diamond Hoof Care Ltd
210 Mckechney Ave
Diamond City, Alberta T0K 0T0
Canada

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that orders for pickup will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance not to place your order if you decide that the shipping cost is too high. All shipping rates are without applicable taxes.

Back Orders

If an item goes on back order, our regular policy is that we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. In all events of back orders, you will be contacted by telephone or email to discuss your choice of delivery.

International Orders

We currently ship our tools across the globe. Our Hoof Sol, Hoof-fit, and Repiderma products cannot be shipped to most international destinations at this time, but please submit a message to us from the Contact Us page if you would like to discuss international shipments.

Returns and Refunds Policy

How to Return an Item?

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 30 days of your purchase and follow the steps below before returning any items:

1. Please email our office at team@diamondhoofcare.com to request a refund, and we will assign you a tracking ID.

2. Mail your returned item in a prepaid, traceable method to the following address:

Diamond Hoof Care Ltd.
Return Department, Tracking ID
Box 111
Diamond City, Alberta, T0K 0T0
Canada

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include Hoof Sol Bath, Eco-Bath, Intra Bath, Hoof Sol Spray, Repiderma and Hoof-fit Gel. Merchandise that has been used or altered will not be accepted for return.

Restocking Fee

All items are subject to a 15% restocking fee, which will be deducted from your refund. We also do not refund the original shipping and handling that you paid for the order.

Satisfaction Guarantee on the Hoof Care Essentials Kit

What if you are not completely satisfied with the performance of our Hoof Care Essentials Kit?

Our promise to you: we believe in our products and the success that they can give you in your herd. Therefore, our starter package is backed by a 15-day money-back guarantee.

If a product item in our starter package does not meet your expectations, we’d love to hear from you. We’ll make it right, or you’ll get your money back.

The process is simple:

Within 15 days after delivery, send us your feedback on three cases where you used the particular product and describe what did not work. You must include before and after-treatment pictures.
We will send you a refund for the product that didn’t work.
You may keep the remaining product for future use.
Please email office@diamondhoofcare.com to request a refund, and we will assign you a tracking ID.

Diamond Hoof Care Ltd. reserves the right to ask for ‘usage’ pictures of the hoof to confirm the proper use of the product, before the refund is issued. This offer is only valid for a limited time, and Diamond Hoof Care Ltd. has the right to refuse any request. The limit is one request per shipping address—no cash value.

Read Our Privacy Policy

A full version of our Privacy Policy is also available on our website.

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